MIS Service Desk
Strictly Education 4S is an ESS (previously Capita) Accredited SIMS Support Unit, meaning our MIS Support Team is well placed to provide regular bulletins updating schools on subjects such as the latest ESS news, DfE guidance, statutory returns and end of year procedures.
We are also accredited to support Arbor, Bromcom and Scholarpack.
Unlimited telephone support is provided for all MIS systems and all calls are responded to a maximum of 4 hours - priority responses within the hour.
Service Desk available 8am - 5pm Monday to Friday.
Secure remote access to solve your queries faster and train your staff.
Upgrades and patches carried out remotely for Gold SLA schools, to avoid disruption at your school.
Statutory Return support
If you purchase your SIMS Annual Maintenance directly from ESS (Capita) and choose not to buy either Gold or Silver SIMS support from Strictly Education, then you can purchase separate, additional support just for statutory returns.
Service Desk Team
Julie Field SIMS Service Desk Manager
Julie used all areas of SIMS within a school setting for 9 years, which included Assessment and examinations. She joined Strictly Education in 2014 as a SIMS Specialist. Julie became the SIMS Service Desk Manager in 2019.
Jamie Frear SIMS Support Specialist
Jamie worked at Capita for 7 years, working mainly on the technical, partnership exchange and cloud-based modules such as Teacher App and SIMS Pay. Jamie joined us at Strictly Education in 2018.
Louise James SIMS Support Specialist
Louise joined the 4S team in April 2005, following on from a role as a personal assistant in a development bank. Louise is a specialist in secondary level SIMS and has an ITIL qualification.
Melanie Bartolo SIMS Support Specialist
Melanie has been working on the SIMS helpdesk since 2012. Prior to this, she worked in two schools in Surrey for 12 years, providing SIMS administrative support to the headteacher and leading on statutory returns. Melanie has an ITIL qualification.
Sue Coomber SIMS Technical and Project Specialist
Sue has worked at Strictly Education since 2008, as both a SIMS Specialist and in recent years the Technical SIMS Specialist. Prior to this, she spent 10 years managing a schools’ IT network and providing SIMS support.
Sue Lettman SIMS Support Specialist
Sue started her SIMS career in a school, working in the office as an administrator, before supporting the schools’ IT network. Sue has worked on the SIMS helpdesk at 4S since 2003. She specialises in all areas of SIMS and has an ITIL qualification.
Wendy Allen SIMS Support Specialist
Wendy has worked in a school setting since 2004 before joining Strictly Education in 2020. She specialises in Secondary data - Examinations, Data & Academic management, Cover and Assessment are her specialisms.