Partner Services

Partner Services

We offer supplementary HR services in conjunction with partner organisations as optional add-ons for our HR customers.

If you purchase any of these add-ons from us you can access resources relating to these services in this area.

Currently the add-on services available to Surrey maintained schools are:

Employee Assistance Programme (HELP EAP)
Occupational Health (Team Prevent)
Education Recruitment (Eteach)

If you don't currently purchase one or more of these services and are interested in finding out more you can view additional information about these services below or contact us on 0800 073 4444 (option 3);

About employee assistance programme (EAP) services

What are employee assistance programmes?

Employee assistance programmes (often referred to as EAPs) are designed to offer information, support and counselling to employees and their families to help them identify and resolve concerns. Sometimes these concerns may be affecting the individual’s performance or attendance at work and therefore providing an independent mechanism through which employees can seek help can have a positive impact on productivity at work. EAPs tend to complement the services of occupational health and HR.


What are the main benefits?

The very nature of the service provided by an EAP means that it is often difficult to quantify the benefits it brings to an organisation. However, an HSE study in 1998 and a BACP evidence review in 2001 identified significant improvements in work-related and physical wellbeing amongst employees who had used an EAP and significant reductions in absence levels from work by employees who had used an EAP when compared with those who had not used it (both these studies focused on the counselling element of the service, which usually only represents one part of the EAP offering). EAPs also tend to have high satisfaction rates amongst employees.

One of the traditionally most compelling arguments for having an EAP in place relates to employer liability in work-related stress or psychiatric injury claims. From 2002 until 2007, following an important ruling in the Court of Appeal, having an EAP in place offered an employer protection against such compensation claims. In 2007, another Court of Appeal decision modified this: the current position is now that having an EAP in place does not automatically protect an employer from liability for compensation in such claims and it will depend on the facts of each case. Providing an EAP to staff can still help, however, to demonstrate during proceedings that an employer is meeting its duty of care towards employees, particularly in stress-related cases.


Our top 6 benefits

Employer liability: This benefit may not have the same degree of clout that it had in the past, but nevertheless the protection it can afford employers is still a very valuable reason for maintaining an EAP.

Fast access to counselling: There can be lengthy waiting times to access counselling services through the NHS and thus this can be a great benefit to staff. Often, the earlier a problem is addressed, the quicker the employee is able to recover.

Reducing absence: There is some formal evidence that EAPs have a positive impact on employee’s attendance levels, where EAP services are used.

Addressing stress: Access to confidential counselling services can provide an outlet for employees who are under additional pressure, whether or not the source of stress is personal or work related.

Managing change: During times of uncertainty, such as when a redundancy exercise is underway, it is helpful to be able to offer access to the impartial support which an EAP can provide. They can also offer support following traumatic incidents.

Providing support: Managers often need the support of an EAP. They can feel isolated and often have to deal with challenging issues, such as engaging with emotional employees who may have suffered a personal crisis or managing underperformance.  With an EAP service, managers can pick up the phone at any point in time and discuss different strategies for managing difficult situations at work.

More comprehensive EAPs may also provide training for managers on how to manage employees to improve employee and organisational performance as well as referral services for specialist treatment for employees, coupled with case management.


About our current EAP provider

Our current EAP provider is HELP Employee Assistance. They provide 24 hour confidential advice, support and counselling to employees about any personal, legal or financial concerns.  Employees will have access to up to 6 face to face counselling sessions if required.  Telephone and web-based support is also available for family members. Employees have access to two websites as part of the offer, offering comprehensive information and help on personal and social wellbeing issues, including work-life balance, and a health and wellbeing zone which is focussed on actively promoting a healthy lifestyle to all employees, allowing staff to create personal goals and monitor their progress.

About occupational health services

What do occupational health providers offer?

Occupational health (OH) services can offer an invaluable tool to support schools with the management of staff absence and ensuring the health and wellbeing of employees. OH provide independent, impartial advice on the effects of work on an employee's health and - vice versa - the effects that a particular health condition or injury is likely to have on the employee's ability to work. OH providers can assess and provide advice on:

  • an individual’s fitness to undertake a specific role through pre-employment screening;
  • when an employee is likely to be well enough to return after a period of absence;
  • whether any adaptations are needed to facilitate their return;
  • whether an employee may be eligible for ill-health retirement under applicable pension schemes.

They can often also provide additional services in the form of advice and information on ergonomics, specialist equipment for staff with disabilities, health promotion campaigns, policies and procedures and vaccinations.


About our current occupational health provider

Our current occupational health services provider is Team Prevent. Team Prevent is the UK division of the B·A·D Group, one of Europe’s leading and most innovative occupational health and safety companies. They provide specialist health, wellbeing and safety services to over 250,000 companies and 4 million employees across Europe. In the UK, they are dedicated to the provision of occupational health and employee wellbeing working with clients to develop proactive employee health and wellbeing strategies based on prevention, early intervention and good quality assessments of fitness for work. Their core services to schools are providing pre-employment screening and a management referral facility for employees with health and absence issues.

About our education recruitment service

This add-on service available to Surrey maintained schools is provided in association with Eteach. In particular it offers:

  • Unlimited advertising on the Eteach website which receives over 1 million visits and 1.2 million job views every month
  • Dedicated Eteach and Strictly Education 4S consultants collaborating to provide support with advertising and recruitment challenges
  • Access to an online application management system, including existing talent pools as well as the opportunity to develop your own
  • Collation and distribution of information about current teacher, leadership and support staff vacancies.

View a short video about Eteach services (external link).

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